Phones Pro issue

[MirandaMel]

When I click a phone number in ST to call out, my phone rings back to me and then when I answer I get the prompt of "press 1 to continue".  I have checked all settings and it doesn't appear that there is anywhere to shut this off.  I reached out to Dialpad and they were unable to help.  I do not use the embedded phone in ST.  I also have the chrome extension enabled.  Anyone have any suggestions for me?

[MPEService]

We are having this same issue and have reached out to support and our CSM at least 4 different times and each time we are told they are not aware of a solution. Can someone please help? Having to press 1 to make a call is becoming a nuisance. 

[MirandaMel]

I was told there is no fix to it...specifically because I don't use the embedded dialer in ST.  It has to do with Dialpad licensing, etc...but if you turn on your embedded dialer then you shouldn't have that issue.  

[MPEService]

We do not use the embedded phone either, but I will look into it. Thanks for the update! 

[Chayo80 · Accepted solution]

There is a backend configuration to directly connect the call without pressing #1- ST tech support should be able to fix this for you. Dialpad wont do it- since your account is set up through ST. We do not have to press #1, call rings on our phone and it already dialing out