Tell me what you think!

mtrobert
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I put this idea out there awhile ago and it didn't get much traction. I am really trying to get as much support as possible for some of these ideas so if you think it's a good idea please go vote for it! I would so appreciate it. 

Screenshot 2023-04-24 135817.png

 click this link to vote ๐Ÿ™‚ pleaseee or if you had the idea let me know and I am open to suggestions or alternatives. 

ServiceTitan Chat 

3 REPLIES 3

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

What if you go to the closed tab and change the chat to unread?  Then it would bring it back into your open tab without you needing to reply to the customer.

mtrobert
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

We have tried this! It doesn't work. The customer has to re reply for the technician to be able to see it on the job!

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Great idea! You got my vote!


Miranda Hufford, Office Manager @ Red Barn Service, LLC