Good morning, all!
💡What’s the best way to incentivize techs to sell—spiffs, commissions, or a mix of both?
We’re working on automating our technician incentive structure using ServiceTitan’s configurable payroll module, and we want to ensure we’re setting up a system that truly motivates our team.
Right now, we use a hybrid model on paper, but as we transition to automation, we want to refine it as much as possible.
📌The Big Question:
👉Which incentive model works best for techs?
- 💰Set-dollar spiffs on specific sales tasks (targeting high-margin or high-ticket items)
- 📈Commission percentages based on invoice total tiers (encouraging all-around sales growth)
- 🔄A combination of both
A spiff-based approach gives us control over which services/products are prioritized. A commission-based approach seems easier to manage and encourages consistent selling across all services. We’re trying to determine which method would be the most effective and motivating for our team.
🚀What We’d Love To Hear From You:
✔️If your company uses the configurable payroll module, how do you structure spiffs/commissions?
✔️Which model has worked best for motivating your techs—spiffs, commissions, or a hybrid?
✔️What challenges have you faced in setting up incentives, and how did you solve them?
✔️Any best practices that have made a big difference?
✔️Anything else we should consider before finalizing our system?
⚠️(Just to clarify!) Not looking for exact payout amounts or implementation steps—just hoping to learn what incentive structures have worked best for driving sales at your company.
Looking forward to your insights—thanks in advance! 🙌
