Non job event timesheet code

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I have a case started with support but figured I would see here if anyone knew what I might be doing wrong.

I have non job event timesheet codes set up to pay techs a custom hourly rate for things such as meetings, etc...  But the calculation isn't working.  The tech had clocked into this event for 0.8 hours, but the master pay file comes up as $0.51.

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Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning
7 REPLIES 7

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

This was all set up properly on our end and was a glitch in the backend that ST fixed up for us. 🙂 

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

LBabayan
Community Manager
Community Manager

@MirandaMel, thanks for bringing this topic to our attention!

@JessicaSmith your Timesheets expertise is much needed here!😊

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I haven't actually played with custom rates by timesheet code! I won't be much help here unfortunately. Is there a conflicting unpaid event perhaps?


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

We add the event for them to clock into and nothing else is scheduled at this time.  I can't even figure out where the calculation comes from for the $0.51 that it pays for 0.8 hours.

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

If you get an answer from support, please share it!!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

It has been escalated as I have stumped them!! 🙂

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions