Does anyone get errors on invoices preventing configurable payroll from running?
When looking at the job costing, it will say Performance Pay is not available until all invoices are posted. I review and find that all invoices and payments in a project are posted and exported. I've asked support and they don't understand the question, is there any way to fix this error? I have to make manual pay adjustments 6 times a week to solve this.
I've tried updating payroll for employees in the payroll manager, as well as updating the payroll report, and can't get past this error.
Hi @cbarker, when it comes to troubleshooting invoices where Configurable Payroll is calculating performance pay, there are a few things to check. Since you've updated payroll for employees on the Payroll Approval/Payroll Dashboard, that helps pinpoint what else you can check:
If the steps above don't resolve the issue, just let me know. Thanks!