Unable to add timesheet entry

New Contributor III

When I go to edit employee timesheets some dates appear with the add entry option greyed out (despite having the tech scheduled and completing jobs on these days) and sometimes the days do not appear at all. Any help explaining why this is and how I can go about entering the employee's information into their timesheets?

No entry.png


Contributor II

You see the bottom left corner where it says "Legacy Timesheet"?  Try clicking that one.  There are many times that is the only way we can make the edits we need to do.  

Scott Forbes
Custom Climate Concepts

ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @mleahy - do you have payroll persistence enabled? If Payroll Persistence is enabled, timesheet edits can only be made before the pay period is locked by persistence. Or if you're using the payroll approval dashboard and that pay period is approved by a manager, in order to adjust timesheets, you have to change the status to unapproved, make the edit, and then reapprove.

Sheena @ NiFT

We do not know about the payroll persistence, as we are not sure what that is. However, we know that nothing has been approved. Can you please explain payroll persistence and help me understand why this is going on?