Titans and Friends

Is Your CSR Prepared for That Difficult Call

Does your CSR team have the tools to deal with that difficult phone call? Have you done your training with them on how to handle that call? If not, take a minute and see how important this is to keep ...

Training Tuesday: ST-64 Release Spoiler Alert!!

New look coming for Customer Location pages!

Training Tuesday - ST-63 highlights for CSRs and Dispatchers

New features coming soon for CSRs and Dispatchers - job flyouts on the dispatch board and the potential to make your locations pop!

Training Tuesday - Manage Recurring Services on Schedule Tab

Quickly locate and manage your recurring services.

Training Tuesday - Our Favorite Things: Dashboards and Dispatch Boards

Angie and Manny share their favorite things about ServiceTitan!

My Journey as a CSR...

It's all about building relationships!

21 Ways to Celebrate Customer Service Week: October 3-7!

Celebrate the people in your company who make customer service happen!

Training Tuesday - Creating Teams on Dispatch Board

This Training Tuesday tip is a very cool tip for dispatchers and CSRs! In fact, we share this tip in our CSR / Dispatcher Bootcamp. Learn how to easily organize your team members by creating teams on...

Feature Friyay - Dispatch Board Messaging 5/21

Vanessa Gonzales and Val Pope dive into "all the cool things" with messaging via the Dispatch Board.

Feature Friyay - Automated Alerts 5/21

Vanessa Gonzales and Val Pope talk about a "life changing" feature discussed in Masterminds - Automated Alerts for real-time action. Recorded May 2021.