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Blog Articles

Is Your CSR Prepared for That Difficult Call

Does your CSR team have the tools to deal with that difficult phone call? Have you done your training with them on how to handle that call? If not, take a minute and see how important this is to keep ...


Training Tuesday - Creating Teams on Dispatch Board

This Training Tuesday tip is a very cool tip for dispatchers and CSRs! In fact, we share this tip in our CSR / Dispatcher Bootcamp. Learn how to easily organize your team members by creating teams on...