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Blog Articles

Is Your CSR Prepared for That Difficult Call

Does your CSR team have the tools to deal with that difficult phone call? Have you done your training with them on how to handle that call? If not, take a minute and see how important this is to keep ...

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"Season": Do Not Forget Your Culture

"Season" is upon us do you have your daily culture checklist in hand? Or do you just push that aside to maximize your sales? I hope not!!!

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Don’t forget your field staff!

Customer Service isn’t just for CSRs! Your techs and field staff serve your customers every day! Here are a few ways to show appreciation to your field team!

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