Titans and Friends

Blog Articles

Is Your CSR Prepared for That Difficult Call

Does your CSR team have the tools to deal with that difficult phone call? Have you done your training with them on how to handle that call? If not, take a minute and see how important this is to keep ...

Automation and Your KPI

Do you truly know your daily KPI? Do you know what your customers honestly think of your business and the services that you provide? If you don't take a minute or two and get acquainted with the autom...