Unfortunately we're running into this issue too. They can close out the
job and the forms will say "started" but no one gets an alert since they
did not submit. Don't think there's an ST fix at this time.
ST will automatically populate recurring services per year depending on
what you have set up. For our office, we have our Cool Maintenance
populate for all membership every March so all cooling call schedules
show up in March for that specific year. ...