We have started using 5-Year membership options but although the membership shows 15 events (3 inspections a year), only 9 events (first 3 years) are on the recurring date list. Why? Will the 10th event populate after the 1st scheduled inspection is completed in 2023? We do not want to add recurring service events now, as we want ST to populate what the membership was setup and scheduled to do.
Recurring Services Name From Duration Remaining Recurrence Tags Location
ST will automatically populate recurring services per year depending on what you have set up. For our office, we have our Cool Maintenance populate for all membership every March so all cooling call schedules show up in March for that specific year. I think it prevents from future appts being marked as complete instead of current appts.
Thanks for bringing this discrepancy to our attention! This may be expected that the 10th event populates after the 1st scheduled inspection is completed in 2023. As this may also be a technical issue, the best is to contact our support team as they are able to figure out if the behavior is expected or not. You can also call our dedicated Support Helpline at (818) 877-4675
