Hello Masterminds! I have been managing the CSR's here at SeaTown for a
little over 3 years, and I have been keeping track of KPI's the whole
time. We use the external Dialpad App (not the embedded Phones Pro
module). I find all my numbers in various...
Thanks for the reply @Sheena_Palacios ! Our CSR's do check their Agent
Scorecard daily for reclassifications, but outbound calls do not show up
on the agent scorecard. Do you think its best practice to always compare
the Dialpad data with the Service...