Applying payment to an invoice that was written off

monar_arlene
New Contributor

Can someone walk me through how to apply payment to an invoice that was written off. Do I create an adjustment invoice to the write-off invoice and then apply payment that was collected? 

Thanks in advance. 

1 ACCEPTED SOLUTION

rthompso
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Assuming the write off invoice was an adjustment invoice to the original, you will add another adjustment invoice to the original with the positive amount added back in. 

Randi Thompson
Bill Joplin's Air Conditioning & Heating

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2 REPLIES 2

rthompso
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Assuming the write off invoice was an adjustment invoice to the original, you will add another adjustment invoice to the original with the positive amount added back in. 

Randi Thompson
Bill Joplin's Air Conditioning & Heating

Thank you, Randi. I was thinking the same but needed to double check with the brilliant minds here. Thanks for taking the time to respond.

Have a great day!