Call Classification

[inf8380]

Whenever we have abandoned calls that are 10seconds 12seconds, etc. How do we classify those calls correctly if no one actually answers it? Do we leave those as abandoned calls?  

[asnow]

Good question, and a lot of great answers!  This type of call is NOT a lead, and should be classified as not a lead. Call reason can be whatever you decide to call it as a team, most likely a hang up. It should NOT be left as abandoned. Keep your abandoned calls cleaned up. 

[KhianaKlatt]

There was a Zoom meeting recently that touched on reclassifying calls. It was the January Torch Network Live meeting. (If you are not yet a part of Sparks Sessions or the Torch Network, I highly recommend joining!) They recommended keeping it simple and having 5-10 "types of calls". I also believe there is a video in the training academy that dives into how to reclassify the calls and the importance of reclassifying them correctly!

If you haven't set it up yet, I recommend setting up different categories such as "spam" or "hang ups" as mentioned above.  

I hope this helps you some. Let me know if you have further questions. 🙂

[spetrie]

@Miranda she must've had some training at some point😀.

I hate Spam calls. @BayleeR I do the same whenever I'm in the office on the weekends and seeing these types of calls.

But you guys deal with a lot more of them than  I do. 😀

[BayleeR]

Lol yes at some point, I have had some of trainers 

[BayleeR]

We typically classify as SPAM unless you can actually hear someone on the other line, then we often place them in the HANG UP category. 

[Miranda]

You beat me to that answer 😀