Call Glitch

New Contributor

Good morning,

I've had two glitches happened on Service Titan regarding calling the customer from the portal. The first time happened yesterday. I clicked on the job, then clicked call customer but Service Titan connected me to another customer. Apparently, the phone number from another customer appeared on the job page of a different customer that I was trying to contact. After the phone call,  the phone number reverted back to the correct customer's phone number. Then, the glitch happened again today. Has anyone experience this before?


ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @AD52, thanks for bringing this to our attention! 

This is not the intended thing to happen, have you noticed the glitch again? Let me know if you have call examples so I can forward the details to the technical team for the investigation.