Call Glitch
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01-03-2024 07:33 AM
Good morning,
I've had two glitches happened on Service Titan regarding calling the customer from the portal. The first time happened yesterday. I clicked on the job, then clicked call customer but Service Titan connected me to another customer. Apparently, the phone number from another customer appeared on the job page of a different customer that I was trying to contact. After the phone call, the phone number reverted back to the correct customer's phone number. Then, the glitch happened again today. Has anyone experience this before?
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Call Bubbles
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01-09-2024 08:13 AM
Hi @AD52, thanks for bringing this to our attention!
This is not the intended thing to happen, have you noticed the glitch again? Let me know if you have call examples so I can forward the details to the technical team for the investigation.
