Call Glitch

AD52
New Contributor

Good morning,

I've had two glitches happened on Service Titan regarding calling the customer from the portal. The first time happened yesterday. I clicked on the job, then clicked call customer but Service Titan connected me to another customer. Apparently, the phone number from another customer appeared on the job page of a different customer that I was trying to contact. After the phone call,  the phone number reverted back to the correct customer's phone number. Then, the glitch happened again today. Has anyone experience this before?

1 REPLY 1

LBabayan
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @AD52, thanks for bringing this to our attention! 

This is not the intended thing to happen, have you noticed the glitch again? Let me know if you have call examples so I can forward the details to the technical team for the investigation.