Green Call Bubbles
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11-20-2023 02:08 PM
I have one CSR that sees everyones call bubbles on her screen (she has not answered or transferred these calls). We use Phones Pro and no other CSR's nor myself can see all the calls on the job booking screen like she can. Am I missing a setting being turned off for her?
Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning
Acclaimed! Heating Cooling and Furnace Cleaning
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Call Bubbles
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11-20-2023 02:30 PM
Is she on a standard or advanced license?
Angela Kump
Jr. Sys Admin - Bonney
Jr. Sys Admin - Bonney
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11-20-2023 02:49 PM
She's on advanced license (same as the rest of our seats).
Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning
Acclaimed! Heating Cooling and Furnace Cleaning
