Green Call Bubbles

[MirandaMel]

I have one CSR that sees everyones call bubbles on her screen (she has not answered or transferred these calls).  We use Phones Pro and no other CSR's nor myself can see all the calls on the job booking screen like she can.  Am I missing a setting being turned off for her?

[AKUMP]

Is she on a standard or advanced license? 

[MirandaMel]

She's on advanced license (same as the rest of our seats).