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No call bubbles populating

KhianaKlatt
Valued Contributor II

I have had a few calls in a row this afternoon where call bubbles have not been populating at all for me. No blue bar at the top of the screen showing I am on a call. No call bubble with the phone number on the call booking screen. Before I take the time to reach out to support - has anyone else been experiencing this problem today?

Khiana Klatt
CSR ServicePlus Heating and Cooling
3 REPLIES 3

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I have been and also one customer that couldn't hear me when I called them, but when they called back in using one of our other marketing campaign numbers, we could hear each other just fine

 


Miranda Hufford, Office Administrator @ Red Barn Service, LLC

KhianaKlatt
Valued Contributor II

So strange! Thanks for letting me know. It acted weird for about an hour or so but my last couple of calls have had call bubbles now and it is working again. 🤷‍♀️ We could hear each other fine today but I have had that happen in the past as well.

 

Khiana Klatt
CSR ServicePlus Heating and Cooling

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

It's so frustrating especially when it's an older person and they don't give you a cell phone number, so you can't get a hold of them any other way.


Miranda Hufford, Office Administrator @ Red Barn Service, LLC