No call bubbles populating
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08-08-2023 11:18 AM
I have had a few calls in a row this afternoon where call bubbles have not been populating at all for me. No blue bar at the top of the screen showing I am on a call. No call bubble with the phone number on the call booking screen. Before I take the time to reach out to support - has anyone else been experiencing this problem today?
CSR ServicePlus Heating and Cooling
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Call Bubbles
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08-08-2023 12:30 PM
I have been and also one customer that couldn't hear me when I called them, but when they called back in using one of our other marketing campaign numbers, we could hear each other just fine
Miranda Hufford, Office Administrator @ Red Barn Service, LLC
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08-08-2023 01:22 PM
So strange! Thanks for letting me know. It acted weird for about an hour or so but my last couple of calls have had call bubbles now and it is working again. 🤷♀️ We could hear each other fine today but I have had that happen in the past as well.
CSR ServicePlus Heating and Cooling
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08-08-2023 01:27 PM
It's so frustrating especially when it's an older person and they don't give you a cell phone number, so you can't get a hold of them any other way.
Miranda Hufford, Office Administrator @ Red Barn Service, LLC