Scheduled Appointments

allisonc
New Contributor II

Has anyone ever had this happen, the reminder is correct & the schedule is wrong?  Screenshot (41).png

1 ACCEPTED SOLUTION

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I have seen this...it is if a job was rescheduled but the arrival window date was still the original date.  Double check that and hopefully that solves it!

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

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3 REPLIES 3

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I have seen this...it is if a job was rescheduled but the arrival window date was still the original date.  Double check that and hopefully that solves it!

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

Daniel_Rajotte
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I've had a few of these reported to me by our CSRs and everytime this has been what happened

ChelseaTitan
Contributor

I haven't seen this!  Are there multiple appointments scheduled for that job?  It could be that the initial appointment was set up and someone updated it after the chat was sent.

Does this happen consistently?


Dispatch and Office Supervisor - Smelly Mel's Plumbing