Time Zone Selection from Call Booking Screen

[joshua_crawford]

We are a business that schedules service calls in two different time zones but our main office is in a different time zone from one of the locations. We would like to see a feature where we can set each business unit to have its own unique time zone. Thanks!

[LBabayan]

@joshua_crawford all configurations are enabled from the backend side either from the support side or the success managers team. 

I just checked this feature for genesiselectricalservicesllc and can see it is actually enabled. 

Let me know if I can further help with this. 

[joshua_crawford]

Ok that feature doesn't resolve our issue? How do we enable the "Display Tenant Timezone in Global Header"?

[ColtsFanJoe]

Did this resolve your issue?  I currently have agents that live in the central time zone and customers that we have to book in both central and eastern time zone.   I just started as the call center manager and came here looking for solutions to this exact same problem.

[joshua_crawford]

No this did not solve the issue. We still are having trouble booking calls for other time zones.

[LBabayan]

I assume you have CSRs in various timezones booking jobs. In that case, enabling "Display Tenant Timezone in Global Header" will fix it. Just keep in mind this feature gate has nothing to do with the "callers," "Customers," or "homeowners" timezone.

I can enable it real quick so you don't have to contact support or success teams. Just let me know and I'll enable the feature🙂