In case you missed it, below is a recording of the webinar "Turn Your Call Center into a Profit Center." On this webinar, Principal Industry Advisor Angie Snow explains how you can empower your CSRs to increase their booking rates and dispatchers to maximize revenue by turning them into sales pros.
CSRs are the voice of the company and need to make a great first impression on your customers because every time the phone rings, that call has the potential to grow and multiply your business.
