I am looking for ideas on how to monitor if jobs are being booked without assigning technicians? The only alert I see is for a booked job, but no other parameters to it. Any suggestions or ideas so we don't miss these jobs?
Would love to be able to search by address on the job booking stage and be able to filter by specific address. Currently, if a CSR enters "5 Main Street" ALL addresses on Main street populate rather than JUST 5 Main street.
Has anybody seen anything or know anything about plans to update the calendar UI? Before ST (and still to some degree) we ran our business out of Apple Calendar. ST obviously adds a lot of features to our workflow we wouldn't have in apple calendar, ...
Has anyone else had trouble this week where some calls that come through are not creating a call bubble? I have had a handful of calls where no call bubble appears for the phone call. I've also had a few calls where a bubble will appear but it doesn'...
Hi hi - Currently, when using schedule assistant, the list is sorted by driving efficiency. With this default, it is consistently showing the technician who already has a booked schedule since he's the closest. Makes sense. But, is there a way to sor...
Is there a way that a custom field can trigger a tag? We have a number of required custom fields on our job booking screen and it would be nice for a tag to be automatically applied to the job based on the answer to a field.
We are new to PowerDialer campaigns - do most users just have one campaign at a time, or can you switch between any that you are assigned to?
I think it would be helpful to be able to add "Do Not Service" to a location like we can a customer. For example, we have a customer who has several locations, but there is one that is very run down and every time we end up there, he argues about his...
Tagging calls after the fact is a pain in the XXX! Please make tagging calls "live" while in the call box. This would save time and money. What are your thoughts?
Whenever we have abandoned calls that are 10seconds 12seconds, etc. How do we classify those calls correctly if no one actually answers it? Do we leave those as abandoned calls?
| Subject | Author | Posted |
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| 11-26-2024 01:37 PM | ||
| 11-13-2024 07:21 AM | ||
| 09-16-2024 01:14 PM | ||
| 07-29-2024 07:42 AM | ||
| 07-25-2024 06:45 AM |
