I know yesterday ST was having trouble with their call bubbles and said they would update us once the problem was resolved. Do we know yet if it has been resolved or when it may be fixed? This morning I am still having trouble and my call bubbles are...
This would be helpful for two growing reasons. 1) If Tech/Comfort Advisor waits at the client's home with no responses for the time granted to them to wait and the office is unable to reach the client. Having the client receive a Cancel Notification ...
Is there some way a pop up can populate if you are adding a new customer and when adding the address you are required to see if it's for the same location to avoid creating duplicate customer/location?
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-1931 I found this idea on the board and would love to see more traction to it for anyone in the office who uses chat. The ability to add a signature in the chat automatically based on who is ...
I am looking for ideas on how to monitor if jobs are being booked without assigning technicians? The only alert I see is for a booked job, but no other parameters to it. Any suggestions or ideas so we don't miss these jobs?
Would love to be able to search by address on the job booking stage and be able to filter by specific address. Currently, if a CSR enters "5 Main Street" ALL addresses on Main street populate rather than JUST 5 Main street.
Has anybody seen anything or know anything about plans to update the calendar UI? Before ST (and still to some degree) we ran our business out of Apple Calendar. ST obviously adds a lot of features to our workflow we wouldn't have in apple calendar, ...
Has anyone else had trouble this week where some calls that come through are not creating a call bubble? I have had a handful of calls where no call bubble appears for the phone call. I've also had a few calls where a bubble will appear but it doesn'...
Hi hi - Currently, when using schedule assistant, the list is sorted by driving efficiency. With this default, it is consistently showing the technician who already has a booked schedule since he's the closest. Makes sense. But, is there a way to sor...
Is there a way that a custom field can trigger a tag? We have a number of required custom fields on our job booking screen and it would be nice for a tag to be automatically applied to the job based on the answer to a field.
| Subject | Author | Posted |
|---|---|---|
| 04-18-2025 01:53 PM | ||
| 11-26-2024 01:37 PM | ||
| 11-13-2024 07:21 AM | ||
| 09-16-2024 01:14 PM | ||
| 07-29-2024 07:42 AM |
