Has anyone else had trouble this week where some calls that come through are not creating a call bubble? I have had a handful of calls where no call bubble appears for the phone call. I've also had a few calls where a bubble will appear but it doesn'...
Hi hi - Currently, when using schedule assistant, the list is sorted by driving efficiency. With this default, it is consistently showing the technician who already has a booked schedule since he's the closest. Makes sense. But, is there a way to sor...
Is there a way that a custom field can trigger a tag? We have a number of required custom fields on our job booking screen and it would be nice for a tag to be automatically applied to the job based on the answer to a field.
We are new to PowerDialer campaigns - do most users just have one campaign at a time, or can you switch between any that you are assigned to?
I think it would be helpful to be able to add "Do Not Service" to a location like we can a customer. For example, we have a customer who has several locations, but there is one that is very run down and every time we end up there, he argues about his...
Tagging calls after the fact is a pain in the XXX! Please make tagging calls "live" while in the call box. This would save time and money. What are your thoughts?
Whenever we have abandoned calls that are 10seconds 12seconds, etc. How do we classify those calls correctly if no one actually answers it? Do we leave those as abandoned calls?
Question!!! When I make an attempt to use our "Get availability" button when booking a call for a arrival window all I get is date with empty white boxes and no further information? Am I not seeing something correctly or is this how it is supposed to...
Hi everyone, When we requisition items from an estimate to order them from our vendor then go to book the job from this estimate it will not allow us to book the job. It says we cannot book it due to the items having been requisitioned. We reached ou...
Would love to have the ability to make outgoing calls to numbers not currently in the system or linked to a client. Is there a way to dial an outgoing number through ST without creating a new customer?
