ServiceTitan Community

With summer in full swing, it’s time to gear up for the busiest time of the year. With an influx of repair, maintenance, and installation requests, it becomes essential for businesses to optimize their processes and maximize revenue opportunities. On...

While missed sales opportunities can be top-of-mind in every shop, it can take plenty of time and resources to listen to every call that has come in and filter for a potential lead. And using third-party solutions can be costly since they require len...

Admins can now choose to provide CSRs with a continuous audible notification when they are set to Off-Duty for missing or rejecting a Call Center call. What is changing and why?Currently, when a CSR misses or declines a call, Dialpad automatically ch...

In case you missed it, below is a recording of the webinar "Turn Your Call Center into a Profit Center." On this webinar, Principal Industry Advisor Angie Snow explains how you can empower your CSRs to increase their booking rates and dispatchers to ...

On this webinar, join Principal Industry Advisor Angie Snow and learn how you can empower your CSRs to increase their booking rates and dispatchers to maximize revenue by turning them into sales pros. CSRs are the voice of the company and need to mak...