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‎10-17-2022 03:13 AM
I'm using servicetitan integration account and logged in as an admin Role, How do I get capacity planning and technician shifts in the schedule window?
Solved! Go to Solution.
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‎10-18-2022 06:54 AM
Hi @4kvikram - Are you referring to having your available technician shifts visible on your website? If so and it is still missing for the customer, it's likely the setup isn't complete and we recommend checking the following:
- Assigned technicians and their shifts
- Business unit group setup
- Capacity configuration Availability
- Employee permissions for editing business hours and capacity
- Job types
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‎10-18-2022 08:20 AM
@4kvikram - We recommend you reach out to your Success or Implementation Manager or the Support team to make sure that the Enable Adjustable Capacity Planning feature is enabled. Once that is enabled, any admin user with permissions can create technician shifts.
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‎10-18-2022 08:20 AM
@4kvikram - We recommend you reach out to your Success or Implementation Manager or the Support team to make sure that the Enable Adjustable Capacity Planning feature is enabled. Once that is enabled, any admin user with permissions can create technician shifts.
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‎10-18-2022 06:54 AM
Hi @4kvikram - Are you referring to having your available technician shifts visible on your website? If so and it is still missing for the customer, it's likely the setup isn't complete and we recommend checking the following:
- Assigned technicians and their shifts
- Business unit group setup
- Capacity configuration Availability
- Employee permissions for editing business hours and capacity
- Job types
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‎10-18-2022 07:57 AM
Thank you,
Who can do this setup?
- Employee(like admin, technician, Dispatch, etc)? Or,
- Some other admin.