Capacity planning not visible in Schedule window.

[4kvikram]

I'm using servicetitan integration account and logged in as an admin Role, How do I get capacity planning and technician shifts in the schedule window?

[e_dunn · Accepted solution]

Hi @4kvikram - Are you referring to having your available technician shifts visible on your website? If so and it is still missing for the customer, it's likely the setup isn't complete and we recommend checking the following:

• Assigned technicians and their shifts
• Business unit group setup
• Capacity configuration Availability
• Employee permissions for editing business hours and capacity
• Job types

[e_dunn · Accepted solution]

@4kvikram - We recommend you reach out to your Success or Implementation Manager or the Support team to make sure that the Enable Adjustable Capacity Planning feature is enabled. Once that is enabled, any admin user with permissions can create technician shifts.

[e_dunn · Accepted solution]

Hi @4kvikram - Are you referring to having your available technician shifts visible on your website? If so and it is still missing for the customer, it's likely the setup isn't complete and we recommend checking the following:

• Assigned technicians and their shifts
• Business unit group setup
• Capacity configuration Availability
• Employee permissions for editing business hours and capacity
• Job types

[4kvikram]

Thank you, 

Who can do this setup?

1. Employee(like admin, technician, Dispatch, etc)? Or, 
2. Some other admin.