Is there any way to adjust the time on the dispatch board to match the
business's local time for remote employees? Some of our office staff
(including me) live in a time zone that is four hours ahead of the main
office. when we are making adjustments...
Hey All!I am looking for feedback on closing jobs. Currently, my
technicians closeout their own jobs. However, we are looking into having
the techs reach out to their manager to essentially have that job
reviewed and then closed by that manager. We a...
Hello!The design team is improving the Search feature and we would like
to hear your valuable inputs.Could you spare an hour to share your
thoughts on the current Search experience and also provide feedback on
some new concepts? Your insights will di...
Has anyone experienced the grey boxes (non-job event) disappearing off
the dispatch board? It is the strangest thing. We use the grey boxes to
block a tech and note that they have that day off. Several times now the
box has disappeared and it is only...
I would really like for ST to have an option for dispatchers to have a
live, auto-updating page showing the technicians current hours for the
week. This is very vital to trying to manage labor for techs! We cannot
try to keep them to 40 hours if we d...
How is everybody setting booking times? Ex. 4 hour windows? Morning or
afternoon? 2 hour windows etc. We currently are setting at 2 hour blocks
but considering morning or afternoon to allow dispatch to work these
calls more efficiently throughout the...
Is there any way for the technicians to view a Google Maps location
photo? In a previous service we used the technicians would be able to
see a photo of the property and general info (that is linked to google).
Is there any way to add that feature?
We are always sharing great tips and ideas for dispatchers in our
Community CSR / Dispatcher group. Over the next month, we will adding
additional resources and materials to help dispatchers be successful.
This week I shared 4 tips within ServiceTita...