Clock In/Out Hover from Dispatch Board
It would be a great feature to be able to hover over the clock in/out carat from the dispatch board to see what time technicians clocked in/out at.
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We are bringing out our Pro Product Managers to Help with Dispatch Pro Office Hours!
Dispatch Pros,We are excited to announce Pro Product Office Hours!!This is the time where you can join for FREE to meet with our Pro Product Managers (the ones who make the product) and ask all the questions!Come join and learn with others! Register ...
Dispatch Pro - On Call
This last week during our after hours time frame, one of our technicians created a job in ST for after hour service. The time frame for an arrival he allotted in the job was a 4 hour window that he did not exceed when he started heading toward the jo...
Mass Delete Technician Shifts
I had an idea to be able to mass delete technician shifts. You can bulk add them but you have to delete them one by one. Please go vote for my idea!!!
Can you change the time zone that the dispatch board appears in for remote employees?
Is there any way to adjust the time on the dispatch board to match the business's local time for remote employees? Some of our office staff (including me) live in a time zone that is four hours ahead of the main office. when we are making adjustments...
Resolved! Closing Jobs
Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...
Help us refine the Search experience (ServiceTitan Experience Design Team)
Hello!The design team is improving the Search feature and we would like to hear your valuable inputs.Could you spare an hour to share your thoughts on the current Search experience and also provide feedback on some new concepts? Your insights will di...
Resolved! Technician Shifts
Is there a way to create 1 standard shift and add technicians to it? Right now we are creating individual shift per tech.
Grey boxes (non-job events) disappearing
Has anyone experienced the grey boxes (non-job event) disappearing off the dispatch board? It is the strangest thing. We use the grey boxes to block a tech and note that they have that day off. Several times now the box has disappeared and it is only...
Labor Management
I would really like for ST to have an option for dispatchers to have a live, auto-updating page showing the technicians current hours for the week. This is very vital to trying to manage labor for techs! We cannot try to keep them to 40 hours if we d...
