Posts

Mass Delete Technician Shifts

I had an idea to be able to mass delete technician shifts. You can bulk add them but you have to delete them one by one. Please go vote for my idea!!!

inf8380 by New Contributor II
  • 241 Views
  • 2 replies
  • 0 kudos

Resolved! Closing Jobs

Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...

melaniehammond by ServiceTitan Certified Administrator
  • 1036 Views
  • 3 replies
  • 1 kudos

Resolved! Technician Shifts

Is there a way to create 1 standard shift and add technicians to it? Right now we are creating individual shift per tech.

iwilliam by New Contributor
  • 865 Views
  • 1 replies
  • 1 kudos

Grey boxes (non-job events) disappearing

Has anyone experienced the grey boxes (non-job event) disappearing off the dispatch board? It is the strangest thing. We use the grey boxes to block a tech and note that they have that day off. Several times now the box has disappeared and it is only...

bbiswell by New Contributor II
  • 1228 Views
  • 6 replies
  • 1 kudos

Labor Management

I would really like for ST to have an option for dispatchers to have a live, auto-updating page showing the technicians current hours for the week. This is very vital to trying to manage labor for techs! We cannot try to keep them to 40 hours if we d...

Weldon02 by New Contributor II
  • 1748 Views
  • 8 replies
  • 2 kudos

Scheduling times

How is everybody setting booking times? Ex. 4 hour windows? Morning or afternoon? 2 hour windows etc. We currently are setting at 2 hour blocks but considering morning or afternoon to allow dispatch to work these calls more efficiently throughout the...

PolarAir1 by New Contributor
  • 952 Views
  • 3 replies
  • 0 kudos

Technician View

Is there any way for the technicians to view a Google Maps location photo? In a previous service we used the technicians would be able to see a photo of the property and general info (that is linked to google). Is there any way to add that feature?

4 Tips for Dispatchers!

We are always sharing great tips and ideas for dispatchers in our Community CSR / Dispatcher group. Over the next month, we will adding additional resources and materials to help dispatchers be successful. This week I shared 4 tips within ServiceTita...

asnow
by Valued Contributor II
  • 1010 Views
  • 0 replies
  • 2 kudos