Group Message/Text

New Contributor III

So I have posted this in the Pioneer groups and I just feel like it needs more attention than it's getting so I am breaking the rules and posting here too.

Hello Folks, 

I think this will be more important amongst our high RSE industries but I have posted an idea about having Group message/texting amongst the dispatch/csr and technicians.


Basically, when we have a new problem (something never crossed before), something interesting, questions, etc. I like to have a group text with my techs. This way ideas can be shared and communicated in the moment.   Phones Pro allows the dispatcher to mass text but it sends them out as individual messages not a group message. I have also needed to have 2 people in a conversation before and either had to use other methods.  Dialpad allows for group messaging outside of phones pro so it's annoying that we lost features when we integrated to phones pro. If you would also like to see group texting please go up vote the idea. 


ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Voted! Good idea!

Miranda Hufford, Office Manager @ Red Barn Service, LLC

ServiceTitan Certified Provider
ServiceTitan Certified Provider

@RebeccaLM thanks for sharing the upvote link here. it's an amazing idea!💡