Release issue
We got the release this morning and if I collapse the teams at the top of my screen it only shows about half the calls on the dispatch board??? @BCN I'm assuming this isn't intended behavior?? nothing collapsedthe top teams collapsed
Posts
What do you think of my idea to limit dispatch board visibility for specific people in settings?
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-5758
Resolved! Dispatch Pro: Multi-Person Jobs
Fellow Dispatch Pro users, I'm looking for input on how you're handling Dispatch Pro when you have a tech and helper riding together. If you assign the call to both then DP turns off. Are you just assigning the lead and leaving the 2nd person as idle...
Help us improve our workflow 🙏
This is a two step question:1) Currently, our company doesn't have a set warehouse staff yet so we have our technicians picking up our POs and completing returns. I have set up our main suppliers customer profiles in ST and book jobs on the techs for...
Adding tech to multiple jobs in one click
I have a quick question about dispatching! We have a technician who is just in training so we team him up with another technician and they go to the jobs together. I learned who he will be paired with next week for training so I had to go through tha...
Resolved! Closing Jobs
Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...
Keep track of sub contractors
I apologize if it has been asked already but:What are your workarounds for sub contractors? We will hire on sub contractors who do not use ST. (Either they aren't techy or sometimes we want to try them out and see how they are before paying for them ...
Dispatch Board Organization
Does anyone know if you are able to arrange the way the teams display on the dispatch board? I can't find any where that would allow you do adjust the team settings.
Technician Unable to closeout job without having to capture equipment details
Technician can't close out the job without filling up the details for inventory items. Huge inconvenience for our techs and office staff. I talked to Service Titan support and this is a hardcoded error that we can not change. Please work on fixing th...
tech splits display
Would it be nice to have the split break down displayed on the job screen right under the hours worked on job. This way its always on the dispatchers mind to ensure that is getting completed. And be able to change it right there instead of having to ...
