Fellow Dispatch Pro users, I'm looking for input on how you're handling Dispatch Pro when you have a tech and helper riding together. If you assign the call to both then DP turns off. Are you just assigning the lead and leaving the 2nd person as idle...
This is a two step question:1) Currently, our company doesn't have a set warehouse staff yet so we have our technicians picking up our POs and completing returns. I have set up our main suppliers customer profiles in ST and book jobs on the techs for...
I have a quick question about dispatching! We have a technician who is just in training so we team him up with another technician and they go to the jobs together. I learned who he will be paired with next week for training so I had to go through tha...
Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...
I apologize if it has been asked already but:What are your workarounds for sub contractors? We will hire on sub contractors who do not use ST. (Either they aren't techy or sometimes we want to try them out and see how they are before paying for them ...
Does anyone know if you are able to arrange the way the teams display on the dispatch board? I can't find any where that would allow you do adjust the team settings.
Technician can't close out the job without filling up the details for inventory items. Huge inconvenience for our techs and office staff. I talked to Service Titan support and this is a hardcoded error that we can not change. Please work on fixing th...
Would it be nice to have the split break down displayed on the job screen right under the hours worked on job. This way its always on the dispatchers mind to ensure that is getting completed. And be able to change it right there instead of having to ...
I think it would be a great idea to have the technicians be able to see their dispatch time and working time shown on their Ipads to bill the customer accordingly. I also think it would be beneficial to have it displayed in minutes so we can invoice ...
How do you structure bonuses for your dispatchers?
