Lines being hacked

nsalemme
New Contributor II

Has anyone had any issues with some bad actor/thief hacking calls and stealing clients? 

We have experienced it three times when we call a customer back to let them know our tech is in route, they say someone had already called them (from a number that is not associated with our company) and was either on the way or cancelled the call.  

I have asked ST and the phone company to do some investigation but no one can find anything.  So I am throwing out a Hale Mary to see if anyone else had a similar issue.

1 REPLY 1

LBabayan
Community Manager
Community Manager

Hi @nsalemme

It’s sad to hear that you’re having such issues with your calls. Do you have specific call examples with the call dates, duration, and any other details that can be helpful?