Customer's wrong e-mail

julianaf
New Contributor III

Hello, 

How do I know the e-mail was delivered to the customer?  I got for coincidence one wrong e-mail of a customer, then we realized how many more could be wrong and document's never delivered (estimates, invoices, statements, etc).

Any help? ðŸ¤”

Thanks in advance

Juliana

1 ACCEPTED SOLUTION

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Yes! It's under settings->integrations->alerts, then find the "email delivery failed" option and set it up!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

View solution in original post

5 REPLIES 5

dwhite45
Valued Contributor

We get a notice sent to my email when an email fails. It should be in your settings.

julianaf
New Contributor III

Thanks, I will try to discover how it works.

Cheers 🙂

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Yes! It's under settings->integrations->alerts, then find the "email delivery failed" option and set it up!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

oh wow!!! Thanks a lot @JessicaSmith 

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

There's also a newly released report! Search Email Delivery Status in reports!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions