There needs to be some tool that allows for us as office management to view the schedules, time off, and breaks taken in real time the same way that you can view it for the technicians. I understand that the office staff is often over looked in the t...
Hi Shops!As a valued member of the ServiceTitan community, your input is extremely important to us as we continue to develop new services and offerings. To that end, we are reaching out to better understand your preferences when it comes to purchasin...
I love so many things about our CSR / Dispatcher group here in the ServiceTitan Community! If you work in a call center, you should be in this group, so please join our group! A few months ago, @JackieAubel and I asked the CSRs and dispatchers in thi...
Good Morning,I am not a dispatcher however I am looking for what everyone suggests or follows for dispatchers. Do you have goals such as they need to call 40 customers a day and try to get them booked? We are hoping to add some guidelines and some st...
Recently, there was an update regarding the Payment Terms Field on the Customer Pages. While having payment terms listed on Invoices, along with Due Dates, can be good, there are many of our Customers that this does not apply too. There is no way to ...
I think this is a great idea. Everything else is ST can be automated... Why not send out a cancellation text/email automatically after cancellation? VOTE FOR THIS Automated Cancellation
Hey Canadian ST users!Recently, a Facebook group has been made for all Canadian users. I would love to see a ST group created for all Canadian users! Would anyone else be interested in this? Also, if there is interest, how does one go about creating ...
Anytime a update is pushed we have several issues that come up. As a customer I would like the opportunity to opt out or postpone a software update for when we feel we can take on the issues that we have come to know when updates happen.
Hello,Sharing a list of new troubleshooting articles posted between May 10 and May 17 to the ServiceTitan KB located here: https://help.servicetitan.com/. We hope they are helpful. At the bottom of each article, you can rate it for its usefulness, pr...
Does anyone know what operating system is required / recommended or optimal for service titan in general. We currently are using iPad field tablets (mobile app) and office runs our day to day from Mac OS (MacBook Pro) and the phones have been the big...
