Reclassify Chats

[MattAirmedic]

Is there anyway to reclassify or attach a chat to a different job.  When we get chats from customers it doesn't always attach to the related job.

[KristinS1]

When are finding the chat or call that you need to reassign, you can click the detach option or the x and it will than go back to unclassified on your dashboard.  When that happens, you can than go in and attach the call to the proper job.  

[e_dunn]

Hi @MattAirmedic - Welcome to the ServiceTitan Community and congratulations on your first post! 👏

@asnow - any suggestions for @MattAirmedic?