Please move the "Merge Customers" out of (Settings -> Tools)It's separate permission, but if I want to give someone other than a manager this permission, we also by default have to give them the option to go to settings where they can see employees, ...
Is there a way to see all of an office user's activity (digital footprint) in a report?
Last month, our CSRs and Dispatchers in the CSR / Dispatcher Community group, held a virtual meet and greet! We learned about each other, our companies, and discussed challenges as well as wins. It was such a success, that we are going to start meeti...
On the Service Titan customer search page (that lists the customer name and the service location) we are in need of a page tab in the worst way. Example.. if I filter all of the customers located on the Northwest side of town I may get 500, Service T...
In a few weeks, I’m joining Jackie Aubel on Toolbox for the Trades to record a special “Toolbox On Call” episode where we’ll answer your call center, CSR, and customer service questions! Simply call (818) 600-7185 and leave a brief voicemail explaini...
ST can you please create a custom quick access button in the Modular Dashboard so when you click on the calendar window and all the preset calendar selections opens up (Today, Yesterday, This Week, Last 7 Days, etc......) it will allow the user to cr...
Hello, I am the service manager for a growing plumbing and HVAC company in South Carolina. We are looking or a company to partner with and share ideas and thoughts. We are looking for a company a little bigger than we are currently. We currently are ...
Great news! We now have a ServiceTitan Certified Provider that offers coaching & training in Spanish! If you need this type of assistance or know someone who does visit https://www.servicetitan.com/certified-providers to request help.
Is anyone else experiencing major problems when using Sandbox? One of my jobs is training employees on using Aspire, and we use Sandbox ALL the time for this. Thursday it was absolutely useless, because it was duplicating entries, and giving oddball ...
I tried looking for a solution and can't seem to find one.. We message in Service Titan to our customers and it creates a bunch of different threads for each phone number. Is there a way to close out multiple open chat threads? Currently have to go i...
