What are your top 3 KPIs for tracking service techs and comfort advisors?

[JessicaSmith]

I'll go first (I'm strictly HVAC right now but I'd love to hear about all trades!):

Service techs: Average ticket on opportunity jobs, conversion rate, leads set

Comfort Advisors: Average ticket, close rate, options per opportunity

I'd love to know what you all are tracking!

[RandiThompson]

For our Service Techs we have a monthly "Team Player" leaderboard and we track total conversion rate, recalls caused and first call arrival time among other things to compile a score!

[JessicaSmith]

I love that! Can you show me what it looks like?

[RandiThompson]

The top 5 each month get a spiff, then we take the winners each quarter to a team player breakfast! 

[JessicaSmith]

I love this!