Our company is starting to do more commercial work. We are wanting to move one of our CSR's to be a fully Commercial CSR that also handles the home warranty claims we do work for. Does anyone have a CSR that is fully a commercial CSR?
What does that look like for your company?
What KPI's do you have for them?
What procedures do you have in place for them?
Even if not, I would appreciate any advice! Thank you in advanced (:
