Titan Advisor question- task management

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

In "resolve and close tasks" is it looking at the created date or the due date for the "Percent of tasks that are closed from the last seven days"?

I'm up to 207- coming for that leaderboard! @tsjobeck 


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions
2 REPLIES 2

tsjobeck
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Jessica, 

Nice score #rockstar

Resolve and close tasks

Each task is assigned to an office employee. You can also set a priority level for a task and attach a "due date". 

Looks pretty straight forward "Resolve and close tasks" on the cadence of 7 days that are closed. It would make sense based of the "due date"  to me. The creation date doesn't fit here due to resolving and closing. 

Tim

 

Tim Sjobeck
Program Facilitator
Coach
Director of Smiles

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Makes sense to me too- just looking for confirmation!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions