10-07-2022 10:16 AM
When we have an Install, which takes some time to complete and the customer makes an initial deposit, because the job is not "Completed," the deposit becomes a negative balance. First of all, I can't stand the negative balance, because it just doesn't make much sense on the screen. I think if a customer makes a deposit on a job and it is applied to an invoice it should just show on the invoice and should be deducted from the total irrelevant of what the status of the job is.
10-07-2022 11:01 AM
The deposits workflow within payment collections is the best way to properly collect deposits. Unfortunately, QBO doesn't support it, but if you're on QBD or Intaact, I highly recommend setting that up
10-07-2022 11:06 AM
We use QBO so we're just applying the payment towards the invoice and wishing it would come off the total.