We try to send the same technician to the customer so the customer seems the same tech. But same times that isn't possible. It would be handy for them to view the history and notes from previous jobs.
Hello, when I book an estimate my estimators/"technicians" and myself receive a booked job alert via email. We set that up and like to receive that confirmation, however, can that booked job alert go to the specific estimator/"technician" that is ass...
My Sales Receipts from QBO weren't attached to jobs when our data was transferred over to Service Titan, so now they don't show up in history for the mobile side. I can see them from the office side, but if my customers paid at the time of service an...
Recently my techs have been having an issue where they cannot view pictures uploaded previously to jobs until the job is closed. A ServiceTitan rep told us that is an intentional feature? Is this really the case? The pictures are much more valuable w...
Can you please look into the software having the capability to bulk edit “Equipment” with the same categories that are available to bulk edit “Services”.
Is there a way to print the notes associated with a job? We are sending a customer to collections and want to send the communication history as well. Maybe there is another place to put these notes that we can print??? I am open to suggestions please...
We have created several estimate templates and proposal templates but they seem to be lacking a couple of areas. I can find out how to add our logo so when the customer looks at our proposal or we email them a copy. it does not say our company name o...
We are an electrical contractor. The process in our company is that we receive a call from a possible customer regarding a job. We will book an appointment for our estimator to go to the job site to review what is required , make notes and then retur...
I have a lot of property management companies we do work for and I always have invoices that get exported over for different locations but that address doesn't carry over into QB just the name of the company. How do I get the name of the company AND ...
I assign multiple technicians to each job. It would be very helpful if a technician starts working on a job.... if it would display "Joe is currently working on this job". As of 2/1/2022 it only displays if the job has been "paused". It does not indi...
