08-18-2023 04:22 AM
We are not dismissing events prior to cancelling memberships, however, the revenue is not being recognized or it's showing that we should refund the customer. Any ideas as to why?
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08-18-2023 01:37 PM
This might be your culprit? It is under the membership setup under recurrences.
08-21-2023 09:57 AM
The settings you need to get into are where you create the memberships. Settings>Membership Types>(select your membership)>Recurrences>Save&Next should bring you to the page where you will see the screen shot I sent. Hope that helps!
08-23-2023 08:05 AM
Thank you. Do you mean in a customer's account?
08-23-2023 08:35 AM
No, it is where you build your memberships from the settings screen.
08-18-2023 01:37 PM
This might be your culprit? It is under the membership setup under recurrences.
08-21-2023 07:28 AM
This is all I see under membership under recurring services. Can you guide me a little more? Thank you for replying.