Any ideas on why revenue is not being recognized when cancelling a membership?

[CRutzke]

We are not dismissing events prior to cancelling memberships, however, the revenue is not being recognized or it's showing that we should refund the customer.  Any ideas as to why?

[MirandaMel]

The settings you need to get into are where you create the memberships.  Settings>Membership Types>(select your membership)>Recurrences>Save&Next should bring you to the page where you will see the screen shot I sent.  Hope that helps!

[CRutzke]

Thank you.  Do you mean in a customer's account?

[MirandaMel]

No, it is where you build your memberships from the settings screen.

[MirandaMel · Accepted solution]

This might be your culprit?  It is under the membership setup under recurrences.

[CRutzke]

This is all I see under membership under recurring services.  Can you guide me a little more? Thank you for replying.