techs cannot create equipment

[scottf_GBO]

This is a growing issue and I know I have seen in mentioned on Masterminds.  We have techs that are creating equipment (and they have screen shots of it created) then it just disappears completely as if the never created it!  I have an "escalated ticket" but we cannot be the only shop experiencing this, right!?!  Is a fix coming soon!?  This is a critical part of what we need our techs to do for every job!

[coriaren]

We are also having the same issue. We also seem to be having communication issues between desktop and mobile. Technician will complete out the job on mobile and it still shows up as being worked on in desktop, then the information input on mobile is gone. These issues all started after the lasted update. 

[scottf_GBO]

I ran a test on our test account and it seemed to work.  I will see how the day goes with our guys and get back to you.  Because the problem didn't seem to effect all techs all of the time.  I'll report back after the day.  Thank you!

[e_dunn]

Sounds great @scottf_GBO - I appreciate the testing. Thank you!

[scottf_GBO]

I am being told this is still an issue.  I am looking into it

[e_dunn]

Hi @scottf_GBO and @jaquelin - According to the internal ticket, it appears the fix has been deployed. Could you take a look and verify it's working as expected?

[e_dunn]

Hi @jaquelin and @scottf_GBO - I wanted to let you know that I'm still watching the internal ticket and see that progress is being made. As soon as the fix has been applied, I will be sure to let you know.

We appreciate your patience. 

[jaquelin]

we have 3 techs with the same issue

[e_dunn]

Hi @scottf_GBO - unfortunately, you are not the only shop experiencing this issue and for that I'm sorry. I can assure you that our developers are working on it as we speak. I'm watching the internal ticket so as soon as a fix is deployed, I'll comment here to let you know.

I can only imagine how frustrating this is for you, your team, and the other shops impacted. I appreciate your patience while the team works through the fix.