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SEND PICTURES/DOCUMENTS TO CUSTOMERS VIA TEXT/CHAT FEATURE

Vickies
New Contributor III

Wouldn't it be great if you could send pictures and documents like estimates, permits, etc to customers via the text/chat feature in ST from the office and mobile app?! We have customers often that do not want to provide an email address, they prefer to receive everything via text message. We often end up having to use our personal cell phones to send pictures/documents to customers. I am a surprised that ST does not already have this feature. THIS IS A MUST HAVE!! I created a post for this in the IDEAS section here in Community, now I just need YOU to vote for it. Please use the direct link below to vote for my idea; 2 clicks of your mouse and done! Thank you so much in advance! 

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-4137

3 REPLIES 3

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

There is also this idea: https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-747 that is in future consideration status...maybe we will be lucky and it will be estimates and images!

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

Vickies
New Contributor III

Oh great! I went and voted there as well! Thanks!

MadisonChicken
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

A must have!! You have my vote. 

Madison Robertson
Chicken Lady Speaks