Hello! My name is Hannah Pope, and I am the "Queen B" at Buddy's Septic Services in Mechanicsville, VA. We are currently a mom-and-pop operation - second generation. We took the business over in 2021 from my in-laws, who had owned and operated it for 25 years.
My role here at the company is all encompassing. I hold the roles of CSR, accounts manager, marketing, etc. Prior to this I was a registered Dental Hygienist for 11 years. We have 2 children - 8 and 5 years old.
We started ServiceTitan in November of 2022 - so I look forward to hearing everyones ideas, and learning from your experiences.
Hey everyone! I'm in Minneapolis, Minnesota. I work for Pronto Heating and Air Conditioning as a CSR. Although this is my first time in an HVAC company, I do have experience in the CSR role. I'm excited I found this on ST, I'm always looking up ways to educate myself and learn something new, so I'm super excited!!
Thanks for having me in the group!
My name is Francais (Frankie) and I am in Salt Lake County, Utah.
I am the Administration Manger at My Buddy the Plumber, but I started as a CSR 5 years ago (Read: a million years ago), and promoted up through the ranks to where I am at today.
Because I went through all those roles and restructured how we do things at our company, I oversee all things CSR as part of my duties. I do a wholeheckofalot more than just that, but that isn't what this group is about. I am also the "voice of My Buddy" in most of our TV ads and on our company greeting and menu when clients call in.
Right now, we have a team of 8 CSR/Dispatchers who work those two roles combined. We are working to separate the them into to focused teams, though.
Fun fact: I am a writer and I'm currently going through a lengthy re-write of my novel.