June Lunch and Learn TODAY!! Join me!

Hello All, Today is our June Lunch and Learn from 1:30-2:30 CST. We have an interesting opportunity to attend Brittany's presentation before and during our time together. Then we will discuss the last 30 minutes. Register for Brittany's Webinar here,...

Screenshot 2024-06-20 at 7.58.52 AM.png

CSR / Dispatcher Lunch and Learn this week!

Hello group members! It's the third week of the month - and you know what that means... Lunch and Learn! We meet the third Thursday of every month to bring you training and provide a space for you to share challenges, ask questions, and share advice ...

by Valued Contributor II
  • 0 replies
  • 2 kudos

Monday Motivation -- Week 15

How was everyone's Weekend?? What are your plans for this week? What is on your todo list? Preparing for our monthly call, how can we help you this month?


🚨 New Feature Early Access Opportunity

Just saw the new Weekly Dispatch Board feature has an early access sign-up option.

600 members!

WOW!! We made it to 600 group members! Thank you all for being here and being part of this group. You are each a valuable member and we appreciate your support and engagement! What has been the best part of being in the group? And what would you like...

CSR group 600.PNG
by Valued Contributor II
  • 2 replies
  • 8 kudos

Important Announcement: Webinar and 'Lunch and Learn' next week!

Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...

by Valued Contributor II
  • 4 replies
  • 3 kudos

Toolbox Live Call Center Edition - THIS MONTH!!

Hello friends! We are so excited for another Toolbox Live Call Center Edition in San Antonio, TX on Feb. 21-22! This is an amazing opportunity to dedicate 2 days to improving your call center operations, and empowering your agents and dispatchers. Th...

San Antonio - Toolbox Live - Call Center Edition.PNG San Antonio - Toolbox Live - Call Center Edition.PNG
by Valued Contributor II
  • 1 replies
  • 2 kudos