Hello group members! It's the third week of the month - and you know what that means... Lunch and Learn! We meet the third Thursday of every month to bring you training and provide a space for you to share challenges, ask questions, and share advice ...
WOW! The new weekly dispatch board will be available for Early Access starting May 2024! You'll love all the new capabilities that will make it so much easier to make dispatch decisions and be more efficient. If you'd like to jump in check it out, th...
How was everyone's Weekend?? What are your plans for this week? What is on your todo list? Preparing for our monthly call, how can we help you this month?
Just saw the new Weekly Dispatch Board feature has an early access sign-up option. https://community.servicetitan.com/t5/Dispatch/Ready-Set-Dispatch-Announcing-the-launch-of-the-new-Weekly/td-p/46921
WOW!! We made it to 600 group members! Thank you all for being here and being part of this group. You are each a valuable member and we appreciate your support and engagement! What has been the best part of being in the group? And what would you like...
Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...
Are you a Canadian who is using ST? If so, we would love you to join our group in community!
Attention CSRs, Dispatchers, and Managers: It's Lunch and Learn Thursday!! We are so excited to meet with all of you today for our Lunch and Learn Training! As a reminder, these calls are not recorded to create a safe space, so hopefully you can atte...
Hello friends! We are so excited for another Toolbox Live Call Center Edition in San Antonio, TX on Feb. 21-22! This is an amazing opportunity to dedicate 2 days to improving your call center operations, and empowering your agents and dispatchers. Th...
What are your goals for the week? Any tasks or ST workflows you need advice or help on? How does your capacity look for the rest of this week and next? Need ideas to fill the board? How can we help you? Ideas from the last Lunch and Learn were: Outbo...
