LUNCH & LEARN is Today! Learn how to LOVE your unhappy customers ♥

[BrittanyB]

Hello friends!

It's the third Thursday of the month - and you know what that means... Lunch and Learn! We meet the third Thursday of every month to bring you training and provide a space for you to share challenges, ask questions, and share advice with other CSRs, dispatchers, and CSR Managers. We do not record these meetings so please join us if you can, today Thursday, May 16th at 11:30am PST / 2:30pm EST.  The link to join/register is here.

Today we will be learning how to LOVE your unhappy/escalated customers. You don't want to miss this!

[wrichter · Accepted solution]

They don't record them. I think it's to keep things confidential since people can share experiences and ask questions.

[dkmullins]

Thank you!  Bummer.  Would be a great resource for my CSR's to watch at their leisure.  Thanks for the information!

[dkmullins]

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