Posts

Lunch and Learn this THURSDAY!

Hey CSRs and Dispatchers! We are so excited to host our Lunch and Learn this Thursday at 11:30am PT / 2:30pm ET. As you have seen in the Community announcements, this group platform will be sunsetting next week. BUT never fear, our Monthly Lunch and ...

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asnow
by Valued Contributor II
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June Lunch and Learn TODAY!! Join me!

Hello All, Today is our June Lunch and Learn from 1:30-2:30 CST. We have an interesting opportunity to attend Brittany's presentation before and during our time together. Then we will discuss the last 30 minutes. Register for Brittany's Webinar here,...

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Remaining positive on calls

Conversation topic for the group:As a Customer Service Representative, we are the first voice the client hears so we want to make sure it is a pleasant one. However, if a Customer Service Representative is genuinely having a bad day and is upset - ho...

KhianaKlatt by Valued Contributor II
  • 4639 Views
  • 26 replies
  • 8 kudos

Video: How to build a CSR Scorecard into a Custom Dashboard

Hey friends! I get this question a lot, so finally made a video for it. If you're wondering how to build a CSR Scorecard into a Custom Dashboard, say no more. Check out my video below! CSR Scorecard in Custom Dashboard Let me know if you have any que...

BrittanyB
by Contributor III
  • 1515 Views
  • 8 replies
  • 5 kudos

Monday Motivation -- Week 15

How was everyone's Weekend?? What are your plans for this week? What is on your todo list? Preparing for our monthly call, how can we help you this month?

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Important Announcement: Webinar and 'Lunch and Learn' next week!

Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...

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asnow
by Valued Contributor II
  • 1225 Views
  • 4 replies
  • 3 kudos