Happy Third Thursday - CSR Group Lunch and Learn Day! For our new members, we meet LIVE monthly (via zoom)! Every third Thursday we meet to share ideas, ask questions, and mastermind. These calls are not recorded, so we encourage you to mark this slo...
We are only a few days away from Pantheon 2023! For those of you that are coming, I hope to see you there! I'm so excited to speaking with the amazing Areni Mahdessian! We will be sharing some awesome tips to help Call Centers deliver an amazing empl...
Hi friends, We had a wonderful Lunch and Learn last week and had a really fun training session on the DISC model. As a Certified DISC Consultant for the John Maxwell method, I shared images and graphics from his program. The idea behind the DISC mode...
I'm very excited for our CSR/Dispatcher Lunch and Learn tomorrow, August 17, 11:30 am PT. If you haven't registered for the event yet, please register here. During this time, I'll be introducing and discussing the DISC Tool, which is a method of asse...
ATTENTION: Call Center Mangers, Dispatcher Managers, Owners and Operators! I'm SO excited to announce an upcoming event in November tailored JUST for you! ServiceTitan understands the importance of a strong call center. We know that if contractors ca...
Call Center Managers, I am in search of call recordings for "unbooked" calls... aka calls that are "classified as a lead that was not booked." What am I doing with these calls? These calls will be used for training purposes AND to test a new feature ...
Tomorrow (Thursday, July 27th) is the day! We are going to be meeting LIVE to level up as CSRs and dispatchers. You must register for the event! The topic of tomorrow's training is "The Power of Gratitude." I've been studying and researching effectiv...
Hi friends, I apologize if you missed my message earlier in the week. We have moved our monthly Lunch and Learn to next Thursday, July 27th - same time, same zoom link! Thank you for understanding. Looking forward to meeting with you all next week! A...
Hello CSRs and Dispatchers! One of my favorite days of the month is when we get to meet together LIVE and learn together. This week I'll be attending the ServiceTitan Marketing Summit in Salt Lake, and so we are moving our Lunch and Learn to NEXT wee...
Have you ever got off the phone and thought, "UGH, that was a tough call," ? If so, then you're not alone. We all have tough calls, and we all struggle from time to time. The good news is, we can learn from every difficult call, and we gain new under...
