Conversation topic for the group:As a Customer Service Representative, we are the first voice the client hears so we want to make sure it is a pleasant one. However, if a Customer Service Representative is genuinely having a bad day and is upset - ho...
Hey friends! I get this question a lot, so finally made a video for it. If you're wondering how to build a CSR Scorecard into a Custom Dashboard, say no more. Check out my video below! CSR Scorecard in Custom Dashboard Let me know if you have any que...
How was everyone's Weekend?? What are your plans for this week? What is on your todo list? Preparing for our monthly call, how can we help you this month?
I am looking for some you tube videos on improving dispatching skills without someone trying to sell you something.
Hey friends! Today is the day! Today, Angie and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Center. It will be focused on CSRs, dispatching, and sharing strategies and tools to build a better call...
Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...
Are you a Canadian who is using ST? If so, we would love you to join our group in community!
Hello Everyone. My Company is in the infant stage of ST and I will have LOTS of questions and getting help through you all.How do you book multiple jobs on one call without having to make a new invoice. Thank in advance
Attention CSRs, Dispatchers, and Managers: It's Lunch and Learn Thursday!! We are so excited to meet with all of you today for our Lunch and Learn Training! As a reminder, these calls are not recorded to create a safe space, so hopefully you can atte...
Hello friends! We are so excited for another Toolbox Live Call Center Edition in San Antonio, TX on Feb. 21-22! This is an amazing opportunity to dedicate 2 days to improving your call center operations, and empowering your agents and dispatchers. Th...
