Posts

Remaining positive on calls

Conversation topic for the group:As a Customer Service Representative, we are the first voice the client hears so we want to make sure it is a pleasant one. However, if a Customer Service Representative is genuinely having a bad day and is upset - ho...

KhianaKlatt by Valued Contributor II
  • 2933 Views
  • 26 replies
  • 8 kudos

Custom fields

What are some of your favorite custom fields that you require for scheduling?

dmbueno by ServiceTitan Certified Administrator
  • 997 Views
  • 7 replies
  • 4 kudos

Resolved! Thoughts on leaving voicemails

Hello fellow CSRs and dispatchers!I have a question for everyone:When making outbound calls such as to try scheduling recurring services (ex: furnace maintenances) or to follow up on unsold estimates (to see if they have questions and try to close th...

KhianaKlatt by Valued Contributor II
  • 2584 Views
  • 17 replies
  • 4 kudos

Resolved! New Dispatch Design - feedback requested

Hi CSRs and Dispatchers, We have fun new design for job trays on the dispatch board that we would love some feedback on. If you have 10 minutes to walk through it, test it out, we'd love to hear from you! Check out this original post on the Community...

asnow
by Valued Contributor II
  • 561 Views
  • 2 replies
  • 2 kudos

Resolved! Lunch and Learn

Hello from Michigan!I just heard about the lunch and learns that you have. Is there somewhere I can find out when those meetings are and what the topic is?Thank you,Shannon CMr. Handyman

FentonMRH by New Contributor II
  • 1251 Views
  • 5 replies
  • 4 kudos

Resolved! Lunch and learn

Good morning, everyone! I am new to the group and job; Hopefully this is where I go to ask this! I was wondering how/where the registration will be for these meetings. I saw they are every third Thursday of the month. Thank you all! Have a great day!...

Kaemae31 by New Contributor II
  • 850 Views
  • 3 replies
  • 2 kudos

Chats

Would anyone have any process on how they handle "chats"? Like who responds, when they respond, and how often?Thank you!

gfb-rgru by New Contributor II
  • 581 Views
  • 2 replies
  • 1 kudos

Elevating the employee experience in 2024!

Good afternoon everyone!We are really trying to elevate our employee experience in 2024! With prices still on the rise we are going to be making some pay structure changes but I want to do more than just an increase. I want to make a career path for ...

jaalahig by New Contributor II
  • 917 Views
  • 3 replies
  • 7 kudos