This has probably been posted about before, but I can't find it!I already researched the background a little bit, and our confirmation texts that go out DO include to "Please reply YES to confirm" and I see that answering with a Y or C or Confirm or ...
This was a message shared by @AlexPhylactou on the Call Booking Discussion board. Wondered if you could all share your thoughts with him? --------------------------------------------------------------- Hope y'all are doing great! So, here’s the deal....
Hello!I wanted to reach out to see if anyone had any pointers for tracking outbound calls booked through Service Titan for CSRs. Currently I am using the Outbound Performance Report but this report always shows 0 for outbound calls worked. It seems t...
I have searched and can not locate the information I am looking for but I know I can't be the only one.So, We have property management companies that have multiply locations and each location invoices must have on the bill to the HOA name C/O the pro...
ATTENTION: Call Center Mangers, Dispatcher Managers, Owners and Operators! I'm SO excited to announce an upcoming event in November tailored JUST for you! ServiceTitan understands the importance of a strong call center. We know that if contractors ca...
Call Center Managers, I am in search of call recordings for "unbooked" calls... aka calls that are "classified as a lead that was not booked." What am I doing with these calls? These calls will be used for training purposes AND to test a new feature ...
CSR Group - We have a remarkable opportunity for you! If you can help, please use the application link below! ======================================================= Calling all Change Makers! Join Our Friends of Community and Make a Difference! Dear...
Have you ever got off the phone and thought, "UGH, that was a tough call," ? If so, then you're not alone. We all have tough calls, and we all struggle from time to time. The good news is, we can learn from every difficult call, and we gain new under...
All right all my CSR and dispatcher friends... we have a COOL opportunity for you to let your voice be heard! Our User Research Team is looking for a few of our users (you) to give them some feedback on the ServiceTitan product and how to improve you...
Hey Dispatcher friends! We have a group member who is anxious to see what a typical weekly Dispatch/Admin meeting looks like. We are looking for a few group members that would: 1) Be willing to share an agenda 2) Be willing to do a virtual/zoom meeti...
