User Activity

I am trying to create an agreement and have equipment set to pull it seems to be pulling the equipment name but not the model and serial numbers as it is set to do? Anyone else having this issue?
We have a discount associated with our maintenance plans. Everywhere I look it is wanting me to put in a mark up. We mark up each item individually so some might be marked up 10% and others could be 50% how would you put in a 10% discount on all mate...